Everyone seems to have a smartphone and or tablet these days, some are better then others, but lets just say you get what you pay for.

 

There are so many brand names and types of devices out there. Whether its just an e-reader or a full fledged do it all tablet, like the Samsung Galaxy tab or the apple iPad. If your going to spend the money on a device we recommend a Samsung Galaxy or iPad over the less expensive versions, as you will experience less headaches in the long run.

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The age of the device will also add to your headaches, as some phones don't seem to retain the same functionality over time, this may be due to an out of date operating system or other settings that have not been configured properly like APN's ( access point names) which are responsible for receiving MMS messages, or are out of date. Either way some of the phones we have troubleshooted for clients, have had the features of sending and receiving messages like photos and videos as they feature on the box, but require 3rd party messaging applications to be installed to carry out the process. This is more then likely due to an out of date OS (operating system) or tweaks the carrier or manufacture have performed to the OS and device.

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So why not just check to see if the is an OS update to fix the issue. Well depending on if the company who manufactured your device, they may have discontinued support and maintenance for the device, which means there will be no more updates or support available in the future. If this occurs your best bet is to upgrade/buy and new device that is still supported.

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Our smartphone support service includes:

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• New device setup.

• Training.

• Device troubleshooting and diagnostics.

• Factory resets and restorations.

• Data recovery.

• Email setup.

• Updates and security.

• Device rooting.

• Data transfers example: contacts, messages and photos.

 

 

We also offer advice on the best products and what to look for when you’re ready to make your next big purchase.

 

A few tips to try and fix the issue:

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• Restart the device.

• Check to see if there are updates available.

• Clear device cache.

• Disconnect and reconnect device.

• Try 3rd party apps or external adapters to see if its software or hardware that’s causing the problem.

• Try a different data or charging cable.

• Check settings to see if USB debugging is enabled: first you will need to enable developer mode on your android device go to setting, MORE, About device, scroll down to Build number and tap it 5 times or more once developer mode has been activated go back a menu and tap developer mode just above About device and tap the check box next to USB debugging, or that the device is set to mass media device connection.